Gift card Keep Calm & Stay Cool
A gift voucher is the best option for last minute gift shoppers. These gift vouchers are delivered instantly and remotely via email, SMS, and/or can be printed out and presented in person, which makes this the most convenient gift shopping experience ever!
- Usage
- Terms
A gift voucher can be redeemed for any item(s) in our online store.
To redeem your gift voucher:
- Pick the item(s) you want and proceed to the checkout,
- Paste your gift voucher code into the “voucher code” field and press “Redeem” button.
The gift voucher balance will be subtracted from the total value of your order. If the gift voucher value is less than the total order value, you just have to pay the difference.
These universal terms and conditions apply to all gift cards, gift certificates, and gift vouchers (Gift Cards) unless specifically stated otherwise:
Gift Cards may only be sent and received by customers using a legitimate personal email, phone number, Facebook, or other social network account.
Gift Cards never expire.
Gift Cards are for personal use only and can only be redeemed by the named recipient.
Gift Cards are not valid for cashback, except where required by applicable law.
Gift Cards cannot be replaced if lost, stolen, or compromised.
Where misuse or fraud is suspected, we reserve all rights to: cancel the Gift Card(s) suspected of being misused, compromised, or used fraudulently; cancel transactions where misuse or fraud is suspected; and take any other measures to preserve the integrity and quality of our services.
You may scale the picture by dragging the square edge points
- Main questions
- Gift cards usage
-
What can I do here?
Choosing, buying and delivering gift in a big city is not always pleasant. We will remind you of important dates of your friends and will help you to make a gift with saving time and money. Our gift cards are delivered instantly or at desired date. The recipient will use the gift card and have an opportunity to choose based on personal preferences
-
What your service can offer?
The gifts are often a reason to meet a friend in person — luckily, this should be done without us ;–)
-
How to start using?
You can simply select a card that you like in the "Gift Card" section. Of course, you must have an account Facebook or VK. But you don't need logins and passwords..
-
How to send the gift?
- Select a gift card.
- Select a recipient out of your list of friends Facebook or VK, or yourself. Use your intuition — hard to make a mistake ( especially in the last option).
- Write a couple of nice words with your gift, select the delivery date, click the «Send» button and you're done!
- If you selected a paid gift card, you will have to enter your payment details on the special secured page.
-
Are you taking payments for these services?
No — all the services for acquiring the cards are absolutely free! You see all the conditions and the price of the gift card when you set it up. No hidden fees.
-
What payment methods can I use?
To pay for the gift card, please use any bank card, including virtual, such as Qiwi Visa Virtual or Instabank MasterCard.
-
How safe is it for me to make the payments here?
Absolutely safe! We make payments in accordance with the rules of international payment systems, which gives 100% guarantee money back or sale of the goods (providing a service) to the payer. Generally, it is more reliable than using an ATM. We use the highest safety measures for all transactions. Our protocols are built on the same encryption technology as used by banks and financial institutions. Credit cards and other transactions are processed with с
256-bit encryption HTTPS/SSL. -
Can I disclose the details of my gift card to another person?
Your card belongs to you personally, and you should not pass it to other person, including sales person in the store, if you are not making a purchase. However in conditions of other cards this requirement may change.
-
When does the recipient receives the gift?
The recipient will receive the gift instantly, if the time of delivery is "Now", or at a time and date that you have indicated for delivery.
-
Do I need a smartphone to send the gifts?
No, you can send gift cards via an application. Get access to it from a computer, smartphone or use any other appropriate device — it’s easy!
-
Can I cancel a paid gift card and get my money back?
If you have sent a gift card to your friend and he used it, unfortunately, the refund is impossible.
For any type of paid gift card, you can not get your money back, with the exception of the following cases:
1. Full balance of the gift card,
2. Request for return is conducted within 14 days from the date of purchase of the card,
3. The buyer must send a refund request to the address of support@bitrewards.com from the same email address, that is associated with the buyer’s profile
4.1. The gift card has not yet been delivered to the recipient,
or4.2, The gift card recipient did not receive an adequate level of quality of the goods or provided services, for example, due to inaccessible locations for gift card redemption, undelivered gift card, etc.
-
Where can I use the gift card?
Some cards can be redeemed in regular stores, others in
online stores , some are universal and are suitable for both cases. Find the details in gift cards' Terms and Conditions. -
What do I need to redeem the gift card in physical store?
Нужно иметь при себе в магазине:
- either the secret code that you can send yourself through SMS or email for free directly from the application after clicking on the "Redeem" button at the corresponding card in "My Wallet" section, or take a picture of the code on the phone's camera,
- or QR code — in the app on the phone, picture in the phone, printout.
You must either tell a digital code to the cashier, or provide the QR code for scanning and your gift card’s amount will be applied to your purchase.
-
How do I redeem my gift card in a physical store?
If your gift card can be used in physical stores, first you need to find the product or service, which you would like to purchase, and when it's time to pay for it:
Go to "My Wallet" section and click on the «Redeem» button of your card. Digital code and
barcode of the gift card will appear on the screen.Present your phone to the cashier, who can scan the
barcode , or see a unique gift card number. You can also show a printout ofQR-Code , or get the code from "My Wallet" section, or SMS. -
What do I need to redeem the gift card in online store?
You need only the secret code here. Enter it in the appropriate place on the website or in the comments to the order and the price will be adjusted by amount of the gift card.
-
How do I redeem my gift card online?
Purchasing on
web-site , open «My Wallet» section in another browser tab.When you are ready to redeem your gift card at the website:
- Choose «My Wallet»;
- Select a gift card;
- Copy a secret code of the gift.
Follow the instructions on the left side of the page where you redeem the gift card to insert the card’s code in the right place.
-
Do I need a smartphone to redeem the gift card?
Optional — gift cards, which must be used in the physical store may be presented on the smartphone screen, printed out, or you simply tell the secret code from the SMS to the cashier. In
online store only the secret code is needed. -
When can I redeem my gift card?
Immediately after the gift card gets into "My Wallet" section, if not stated otherwise at the card usage page.
-
What is the validity period of my gift cards?
This depends on the card. Validity time is always displayed on or near the gift card. As a rule, free cards are valid from 30 to 90 days; paid gift cards are valid for a longer period of time.
-
Can I use several gift cards at the same time?
If the card is free, you can use 1 card only, if the card’s rules do not imply otherwise. If the card is paid, there are no such limitations.
-
What will happen, if my gift card expires?
The expired gift card becomes invalid. It is automatically removed from your wallet. But do not worry, we'll remind you to use your gift card before it expires.
-
My gift has become unavailable for use before I could redeem it. Why did this happen?
The gift may stop being active for one of the four reasons:
- It was redeemed for purchase of products or services.
- The gift card has expired and can not be redeemed.
- The friend, who sent this gift card to you, has cancelled the purchase for some reason.
- Sorry, our system considers that you are violating our terms of service in some way.
If the above mentioned does not relate to you, please read our terms of use for more detailed information, and send your request to our support at support@bitrewards.com .
-
I do not have a smartphone. My friend sent me a gift card, which must be presented physically to the seller's premises. How can I redeem it?
The expired gift card becomes invalid. It is automatically removed from your wallet. But do not worry, we'll remind you to use your gift card before it expires.